Secure Faxing for Healthcare Providers
TLS encryption in transit, verified delivery confirmation, and access-controlled accounts. Best Fax does not offer a BAA or healthcare compliance certification.
Quick Answer
Best Fax is built with security in mind, using TLS encryption in transit, delivery confirmation with timestamps, per-user access controls, and fax delivery records. The final delivery leg travels over the recipient's phone line. Best Fax does not offer a Business Associate Agreement (BAA) or healthcare-specific compliance certification, so organizations should evaluate it against their own requirements.
Key Features
TLS Encryption
Every document is encrypted during upload and transmission using TLS (Transport Layer Security) — the same encryption standard used across the web for protecting sensitive data in transit.
Delivery Confirmation
Verified delivery receipts confirm that your document reached the intended fax machine, with timestamps for your records. Know exactly when your fax was received.
Access-Controlled Accounts
Each user has their own login credentials. Team accounts support multiple users with separate access, so only authorized staff can view sent and received faxes.
Fax Delivery Records
Every fax transmission is logged with sender details, recipient number, timestamps, page count, and delivery status. Records are available in your dashboard for reference.
Access-Controlled Dashboard
Unlike physical fax machines that print documents in shared spaces, Best Fax places incoming faxes in an access-controlled dashboard for authorized users.
Automatic Retry
Failed faxes are automatically retried up to 6 times with intelligent protocol fallback. You receive a notification whether the fax succeeds or ultimately fails, so nothing gets lost silently.
Why Healthcare Providers Choose Online Faxing
Traditional fax machines have real security drawbacks for medical offices: documents print in open areas where anyone walking by can read them, machines are often in shared spaces accessible to non-clinical staff, and there's no record of who picked up which document. Online faxing through Best Fax addresses these issues by delivering faxes to access-controlled digital accounts. Incoming faxes arrive in your access-controlled dashboard as PDFs — not on a paper tray. Sent faxes include verified delivery records with timestamps.
Common Healthcare Faxing Use Cases
Online faxing can support administrative workflows such as referrals, insurance forms, records requests, and care coordination. Best Fax uses TLS encryption in transit to its infrastructure and provides delivery confirmation when the recipient's fax machine acknowledges receipt. The final delivery leg travels over the recipient's phone line. Because Best Fax does not offer a BAA, organizations should not use it where a BAA is required.
Security Features for Sensitive Documents
Best Fax includes TLS encryption in transit to its infrastructure, per-user login credentials, delivery confirmation, and transmission records in the dashboard. The final delivery leg travels over the recipient's phone line. Best Fax does not offer a BAA or healthcare compliance certification and should not be used where a BAA is required.
Important Note on Compliance
Best Fax provides TLS encryption in transit, access-controlled accounts, and delivery confirmation, but does not offer a Business Associate Agreement (BAA) or formal healthcare compliance certification. Organizations must evaluate whether these features meet their specific requirements. If a signed BAA is required, Best Fax is not an appropriate service.
Switching from a Traditional Fax Machine
Transitioning from a physical fax machine to Best Fax is straightforward. Your new dedicated fax number ($10/month subscription) can be shared with referring providers, labs, pharmacies, and insurance companies. Staff training takes minutes — the interface is designed to be as simple as using email. The $10/month subscription includes unlimited sending and receiving, a dedicated fax number, and team member access.
Frequently Asked Questions
Does Best Fax offer healthcare compliance certification?
Best Fax provides TLS encryption, access-controlled accounts, delivery confirmation, and transmission records — all relevant to secure document handling. However, we do not currently offer a formal healthcare compliance certification or Business Associate Agreement (BAA). Healthcare organizations should evaluate our security features against their specific compliance requirements.
Can I use Best Fax for healthcare documents?
Best Fax uses TLS encryption in transit, access-controlled accounts, and delivery confirmation, but it does not offer a BAA or healthcare compliance certification. Your organization must evaluate the service against its requirements and should not use Best Fax where a BAA is required.
Do you offer a Business Associate Agreement (BAA)?
No. Best Fax does not offer a BAA. If your organization requires a signed BAA, Best Fax is not an appropriate service.
How does online faxing compare with a physical fax machine?
Physical fax machines may print documents in open areas and lack user access controls. Best Fax places incoming faxes in access-controlled accounts, uses TLS encryption in transit to its infrastructure, and logs transmission activity. The final delivery leg uses the recipient's phone line.
Can multiple staff members share one account?
Yes. Best Fax supports team accounts where each staff member has their own login credentials. This provides better access tracking than a shared physical fax machine where anyone can pick up printed documents.
What security does Best Fax provide?
TLS encryption for all document transfers, per-user access-controlled accounts, verified delivery confirmation with timestamps, transmission records logged in your dashboard, and automatic retry for failed transmissions with notification of final outcomes.
Try secure faxing for your practice
TLS encryption, delivery confirmation, and access-controlled accounts. A practical upgrade from your office fax machine.